Before you order
Where can I check specifications?
Open a product page and read its Product Details section before adding the item to your cart.
Delivery in Canada
Is standard shipping free?
Yes, standard shipping to Canada is free.
What is the delivery estimate?
Order handling is usually 1–2 business days and carrier transit is usually 4–6 business days, for a normal total estimate of 5–8 business days.
Is tracking available?
We send carrier tracking when the carrier makes it available.
Returns
How long do I have to return an item?
Contact us within 30 days after delivery for a return or exchange. Approved returns use a prepaid label or another free method and have no restocking fee.
When is the refund issued?
We process an approved refund within 10 business days to the original payment method. A bank or card issuer may need 5–10 more business days to display it.
Orders and support
Which payments are accepted?
Use the methods shown by the live CAD checkout.
Can an order be cancelled?
Contact us immediately. We will try to stop an order before handling or dispatch; after dispatch, use the return process.
Where are the contact details?
See Contact Us for the published email, telephone, address and hours.