Requesting help after delivery
A return or exchange may be requested within 30 days after the order is delivered, with no reason required. Please contact us before shipping the item back. We review requests in the order received.
Approved returns
We pay the return shipping cost for an approved request by supplying a prepaid label or another free-return method. There is no restocking fee. After approval, we issue the refund to the original payment method within 10 business days; banks and card issuers may take a further 5–10 business days to post it.
Exceptions and problems
Any item excluded before purchase is handled according to the notice shown before checkout, subject to Canadian law. If an item is damaged, defective, wrong, missing parts or materially unlike its description, tell us promptly. We will arrange a refund, exchange or another suitable remedy. This policy does not reduce non-waivable Canadian consumer rights.